DAVID RHEAMS

EDUCATION

2018 Ph.D. Cultural Studies • George Mason University • Fairfax, VA Dissertation Title: Constructing Groundwater: An Analysis of Groundwater Knowledge Infrastructures in Texas Fields of specialization: Political Economy of the Natural Environment, Digital Media Theory, Ethnography

2008 M.A. Liberal Arts • Louisiana State University - Shreveport • Shreveport, LA

2004 B.A. Journalism; History (minor) • Louisiana Tech University • Ruston, LA

PROFESSIONAL EXPERIENCE

Senior Business Architect

**Atlassian, Inc. |** Aug 2021 – Present

• Developed and executed transformational long-term business strategies and technologies for Atlassian’s Customer Support and Service teams. Most recently, I’ve been focused on an AI project to improve access and comprehension of complex textual information.

Lecturer in Critical Media Studies

The University of Texas at Dallas — Aug 2018 – Present

Head of Influencer Growth Services

**LTK (formerly rewardStyle ) | 2017 – 2021**

Grew and scaled Customer Operations team and led turnaround of Influencer Growth Services that contributed to triple-digit growth in adoption as a member of Senior Leadership Team reporting to GM of this influencer marketing SaaS firm.

Director of Customer Success

BirdEye, Inc.  | 2016 – 2017

Reduced issue response time from 4 days to 1 by through process mapping and eventual streamlining on our Salesforce Cloud instance. Directed 17-member Customer Service team and 10-person offshore team for this early-stage SaaS startup.

Director of Software Services

ReachLocal, Inc. (Gannett) | 2007 – 2015